Our Policies
Privacy Policy
Last updated: December 28, 2024
At Zeriouh SEO, we take your privacy seriously. This Privacy Policy describes how we collect, use,
and protect your personal information.
Information We Collect
- Contact information (name, email, phone number)
- Website information and analytics data
- Communication records and project details
- Payment and billing information
How We Use Your Information
- To provide and improve our SEO services
- To communicate about your project and updates
- To send relevant marketing communications (with your consent)
- To analyze and improve our services
- To process payments and maintain financial records
Data Protection
We implement industry-standard security measures to protect your information from unauthorized
access, disclosure, or misuse. Your data is encrypted during transmission and stored securely.
Your Rights
- Access your personal information
- Request corrections to your data
- Withdraw marketing consent
- Request data deletion (subject to legal requirements)
Terms of Service
Last updated: December 28, 2024
By using Zeriouh SEO's services, you agree to these terms and conditions.
Service Agreement
- We provide SEO services as outlined in your selected package
- Results may vary and are not guaranteed
- We maintain transparent communication about strategies and progress
- Client collaboration and timely feedback are essential
Client Responsibilities
- Provide accurate and necessary information
- Maintain website hosting and access credentials
- Timely payment as per agreed terms
- Respond to crucial communications within 48 hours
Service Delivery
- Monthly performance reports
- Regular strategy updates
- Optimization recommendations
- Technical support during business hours
Intellectual Property
All strategies, reports, and optimizations created during our service remain our intellectual
property until full payment is received. Upon payment, you receive a non-exclusive license to use
the deliverables.
User Agreement
Last updated: December 28, 2024
This User Agreement governs your use of Zeriouh SEO services and website. By accessing or using our
services, you agree to be bound by these terms.
Account Responsibilities
- You must be at least 18 years old to use our services
- Maintain accurate and up-to-date account information
- Keep login credentials secure and confidential
- Notify us immediately of any unauthorized access
Acceptable Use
- Use services only for lawful purposes
- Respect intellectual property rights
- No unauthorized automated access or scraping
- No interference with service operation
Communication Preferences
- Agree to receive service-related communications
- Option to opt-out of marketing communications
- Responsibility to maintain current contact information
Account Termination
- We reserve the right to suspend or terminate accounts for violations
- You may terminate your account with written notice
- Remaining payment obligations survive termination
Product Agreement
Last updated: December 28, 2024
This Product Agreement details the terms and conditions governing the delivery and use of our SEO
services and related products.
Service Deliverables
- Keyword research and optimization
- On-page and technical SEO improvements
- Content strategy and creation
- Performance tracking and reporting
Implementation Timeline
- Initial audit: Within 5 business days
- Strategy presentation: Within 10 business days
- Implementation: As per package timeline
- Regular reporting: According to package frequency
Service Level Agreement
- Response time: Within 24 hours during business days
- Implementation updates: Weekly or as agreed
- Emergency support: As defined in package
- Performance reviews: Monthly or as scheduled
Client Resources
- Access to SEO tools and analytics
- Monthly strategy calls
- Training and documentation
- Dedicated support contact
Service Modifications
We may update our service offerings with 30 days notice. Existing contracts will be honored until
renewal. Package upgrades available anytime, downgrades at renewal.
Refund Policy
Last updated: December 28, 2024
We strive to provide the highest quality SEO services. Our refund policy is designed to be fair and
transparent.
Refund Eligibility
- Cancellations within 48 hours of purchase: Full refund
- Cancellations after work has begun: Prorated refund minus completed work
- No refunds for completed monthly services
- Custom projects: As specified in the service agreement
Refund Process
- Submit refund request via email to info@zeriouhseo.tech
- Include order details and reason for refund
- Processing time: 5-10 business days
- Refund issued to original payment method
Non-Refundable Items
- Setup fees and initial audits
- Custom research and reports
- Completed content creation
Exceptions
Special projects and custom packages may have different refund terms, which will be specified in the
service agreement. We reserve the right to review each refund request on a case-by-case basis.